Okay, this homeownership stuff is for the birds. Now it's the washing machine that is in the process of crapping out. It is a 9 year-old Maytag Neptune stacked washer-dryer that I have not loved from day 1. It is one of those Maytag frontloaders that has a problem with mold, which I have kept under some control with hot washes and bleach, and keeping the washer door open when not in use. The unit has a backstory which is complicated and annoying.
Our house is almost 50 years old, and we bought it from the original owner, who had gone into a nursing home. The son took care of the sale, and he was one cheap bastard. Any repairs that had been done prior to the sale were shoddy. When we bought the house in 2000, it had not been updated since the 1970's, other than some of the kitchen appliances. The stove, oven, dishwasher and refrigerator were all new, but each was the cheapest one available from Sears (why yes, I did check, thank you). The washing machine was aqua colored and didn't work. (It was aqua!) There was no dryer. So TheHusband and I went to Sears to buy a washer and dryer. I had already done my homework and picked out a Kenmore frontloader that I liked along with the matching dryer. I liked that the washer had a see-thru door -- I like watching laundry get washed. They could be stacked, which I also liked. And last but not least, it was on sale. So we paid and set up a delivery date.
When the truck arrived with the washer and dryer, I was really excited. I was tired of going to the laundromat, which I had been doing for a couple of weeks at that point. I can't carry heavy things with two hands due to balance issues, so going to the laundromat was extra-annoying. I watched them unload the pieces off the truck and thought "that looks weird." They were at the bottom of the driveway and from the front door, I could see that the dryer looked strange. It had a black mark on it. When they got the dryer up to the front door, I could see what that black mark was. It was a gash of about 6 inches. In the side of the dryer. Right through the casing or whatever you call the metal outside part. I said "WTF?!?!" Or words to that effect. The delivery guys basically said "I dunno. It has your name on it, we're just the delivery guys."
Not shockingly, I refused delivery, and called Sears right away. "Really? It had a hole in it?" said the Sears CSR. "Yes." I replied. "So sorry. We'll send out a new one." So then I had to wait another week for that one to be delivered, because I wasn't about to cancel patients, and I lived far enough from my office that I couldn't just zip over.
Skip to one week later... Yay, the Sears truck is here!!! I watched them unload the washer and dryer again from the front door. What do you think I saw? Yes, you're right. A dryer with a big gash in it. I didn't even let them wheel it up to the house; I went down to the truck and told them I wouldn't accept the same broken dryer. Different guys, same reaction.
I called Sears again, got a different CSR and was VERY snippy on the phone this time. I told them that I wanted a washer and dryer that were not broken before delivery. "Really, we delivered the same broken one? That's terrible. We can have one for you in 2 weeks." I blew a gasket "Two weeks?" I shrieked. "I've been waiting for almost four weeks for a washer/dryer. I am not waiting another two weeks." So they said they could deliver it the upcoming Saturday. I had to work that day, but TheHusband would be home. Fine, it was his turn to hang around the house waiting for delivery guys.
Cue to 3 days later, Saturday... At about 10:30 I got a call from TheHusband telling me that he had freaked out when Sears had attempted to deliver the same broken dryer again. Now Sears had two incredibly irate people calling and shrieking. And you gotta give credit to large faceless uncaring corporations -- they really don't care about the customer. When TH called to complain about receiving a broken dryer for the 3rd time, he was told that was because we kept refusing it -- they were delivering "our" washer/dryer. When he asked snidely if there were no others of those W/D pairs in the state of Maryland, he was told that there were, but they were all slated for other customers. He said that we'd rather have a different washer/dryer at that point. Someone else could have "ours". The woman on the other end of the phone replied in a shocked tone "How would those people feel? They'd be getting broken merchandise." He yelled back at her that he knew exactly how they'd feel. When TH was telling me about this conversation, I thought he would burst an aneurysm.
After much shrieking and carrying on and comments about bait-and-switch, we got offered an upgrade at no extra cost to the one-piece full-sized stacked Maytag Neptune unit. It didn't have a glass door, but we'd be getting it for $600 less than its advertised price. It was delivered about 10 days (grrrr) later in one piece and unbroken. But I've never loved it. And it turned out to have that mold problem.
It was repaired once before ($250). But now the repair cost will be at least $500, which is almost the cost of a new washer. So we are off to Home Despot or Lowes or a local appliance store (if they exist anymore). We have opted to replace the unit with a stackable washer/dryer pair. That way, then next time one breaks, we will only have to replace one unit, not both.
I just can't even imagine what appliance will crap out next...